Privacy Policy

At GyanGhar, accessible from gyanghar.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by GyanGhar and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

We collect information to provide better services to all our users. The information we collect includes:

• Personal Information: When you register for an account, we collect your mobile number (used for OTP-based login). You may optionally provide your full name and email address via your profile settings.
• Usage Data: We collect information about how you interact with our services, such as quiz scores, progress tracking, courses and chapters viewed, podcast listening history, and time spent on the platform. This helps us personalize your learning experience.
• Device & Technical Data: We may automatically collect device identifiers, operating system version, app version, and crash reports to maintain service reliability and diagnose issues.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and learning platform.
• Authenticate your identity using OTP-based login via your mobile number.
• Improve, personalize, and expand our platform to better serve your educational needs.
• Understand and analyze how you use our platform to create better content and features.
• Develop new products, services, features, and functionality.
• Analyze your performance in quizzes and flashcards to provide personalized study recommendations.
• Send you communications regarding your account, technical notices, updates, and security alerts.

Cookies and Web Beacons

GyanGhar uses cookies and similar browser storage to keep you signed in, remember your reading preferences, and understand which pages are used.

Google Analytics. We use Google Analytics 4 to measure how the site is used — pages viewed, approximate location derived from IP address, device and browser type, and how long visits last. This is aggregate measurement, not profiling of individuals, and we do not send Google your mobile number, name or email. Google processes this data as described in its own privacy policy, and you can opt out with Google's browser add-on or by blocking analytics cookies in your browser.

Data Retention

We retain your personal data for as long as your account remains active. If you request deletion of your account, we will delete or anonymise your personal information within 30 days, except where we are required by law to retain it for longer.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. Authentication tokens are stored using secure, encrypted storage on your device. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights with respect to your personal data:

• Right to Access: You may request a summary of the personal data we hold about you.
• Right to Correction: You may update your name and email at any time from your profile settings within the app.
• Right to Erasure: You may request deletion of your account and associated personal data by contacting us at support@gyanghar.in. We will process your request within 30 days.
• Right to Grievance Redressal: If you believe your data rights have been violated, you may raise a grievance using the contact details in the Grievance Redressal section below.

Account & Data Deletion

To delete your GyanGhar account and all associated personal data, email us at support@gyanghar.in with the subject line "Account Deletion Request" and include the mobile number registered to your account. We will process your request and confirm deletion within 30 days.

Students Under 18

Much of our material is written for school students, and we expect many of our users to be under 18. If you are under 18, please use GyanGhar with the knowledge and consent of a parent or guardian.

A parent or guardian may contact us at any time to ask what data we hold about their child, to correct it, or to have it deleted, by writing to support@gyanghar.in. We do not use children's data for advertising, and we do not sell personal data to anyone.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on this page and updating the "Last updated" date above. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Grievance Redressal & Contact

For any question about this policy, a data access, correction or deletion request, or a grievance about how your personal data has been handled, contact us at:

• Email: support@gyanghar.in
• Phone: +91 82178 16762

We aim to acknowledge grievances within 7 days and resolve them within 30 days.

See also our Terms of Service.