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Refund & Cancellation Policy

Last updated: 19 October 2026

Most of GyanGhar is free. This page is about the one thing you can pay for: credits — a credit pack from your wallet, or the difference when you don't have enough credits to unlock a paid course. Please read it before you pay. Many of our students are under 18, so if a parent or guardian is paying, this is for them too.

1. What you get when you pay

  • Prices on GyanGhar are in credits. 1 credit = ₹1. The checkout shows the exact rupee amount before you pay.
  • What you pay is added to your GyanGhar wallet as credits as soon as the payment is confirmed, usually within a few seconds. If you were unlocking a course, those credits are used to unlock it straight away.
  • If the price goes up while you are paying — for example an offer ends — you still get the course at the price you started paying at.
  • If the course cannot be unlocked for any reason after you have paid, the credits stay in your wallet. You do not lose what you paid.
  • Access lasts until the date shown on the course page and in the checkout.

2. All payments are final

Courses are digital and open the moment you pay, so we do not offer refunds, and a purchase cannot be cancelled once the payment has gone through. Credits cannot be exchanged for cash, withdrawn, or moved to another account.

Please check the course page — it lists everything inside — before you pay. If you are not sure a course is right for you, write to us first and we will gladly help.

3. If something goes wrong with a payment

  • The payment failed but money left your account. A failed payment is not taken by us. Your bank or Razorpay returns it to the same account automatically, usually within 5–7 working days.
  • The payment succeeded but the credits (or the course) did not arrive. This is very rare and usually clears itself within a few minutes. If it hasn't after 24 hours, email us with the payment ID from your bank or UPI app and the mobile number of the GyanGhar account. We will add the credits.

4. How payments are processed

Payments are processed by Razorpay. You can pay by UPI, card, netbanking or wallet. GyanGhar never sees or stores your card, UPI or bank details; we receive only the payment ID, the amount and whether it succeeded. Payments are not available inside the Android app — please use gyanghar.in.

5. Contact us

See also our Terms of Service and Privacy Policy.